Policy, Objectives and Quality Compromise

Quality Policy

Establishment of a Quality Policy for the website that assures continuity on its executions and a normal operation of its processes under a continuous improvement outline to offer high service availability and respond in a timely and efficient manner to the necessities of the users.

Quality Objectives

Definition of specific Quality Objectives such as:

1. Maintain the website on line with a 99% rate.
2. Establish policies and procedures that avoid as possible the consequences of a disaster or interruption by major force.
3. Guarantee the fast recovery of the critical services after a disaster.
4. Extend the reach and coverage of services of the website.

Compromise with Quality

Administrate the website and promote its massive, intensive and adequate use to support the developed programs by the dependency on favor of the citizenship.

Responsible

Establish the responsibilities and the responsible over the fulfillment of the quality compromise.

Reach

Define accurately:

1. The adopted quality standards.
2. The equipment and available resources.
3. The general plans of action.
4. The strategic services for the dependency.
5. The resources availability.

More information on:

• Itil Official Site
• Gestión de Niveles de Servicio
• Itil and ITSM World
• IT Service Continuity Management